Four Japanese-Inspired Service Tips That Will WOW Your Customers
In the U.S., bad customer service is ingrained in our society. We now expect it. Here are four simple ways you can perfect the art of Japanese-level customer service.
Hitting a Home Run with Long-Distance Loyalty
Hummingbird Bakery, in Durham, NC, is my new favorite place where I’ve never been. Here's how they're knocking it out of the park with long-distance brand loyalty.